Frequently Asked Questions
Everything you need to know about our vintage and boutique gear.
How do you ensure the safety of guitars during shipping?
Every instrument is professionally packed using heavy-duty, double-walled boxes and specialized padding. We use climate-controlled logistics partners to ensure your electronics and tonewoods are protected from temperature fluctuations.
Do you offer international shipping and handle customs?
Yes, we ship worldwide via DHL and FedEx. While we provide all necessary CITES and export documentation, customers are responsible for local import duties and taxes upon arrival.
What is your return policy for high-end electronics?
We offer a 48-hour approval period for all online purchases. If you are not satisfied, you can return the item in its original condition for a full refund, minus shipping costs and a 3% restocking fee.
Are your vintage guitars and amplifiers authenticated?
Absolutely. Our in-house experts perform a rigorous 50-point inspection on every vintage item. Each purchase includes a detailed Certificate of Authenticity and a full internal photography report.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank wire transfers. For high-value transactions, we also offer financing options through select third-party providers.
Do the guitars come with a warranty?
New items carry the full manufacturer's warranty. For vintage and pre-owned gear, we provide a 90-day structural and electronic warranty to ensure your instrument performs perfectly.